Terms and conditions

These Terms and Conditions (‘the Agreement’) govern your (‘the Client’) use of Erla Garden Joinery’s (‘the Company’) services. By engaging our services, you agree to be bound by the terms and conditions outlined herein.

1. Price and payment:

The Client is required to pay the agreed-upon price for the services as specified in the project proposal.

Payment terms are a 5% non-refundable deposit, followed by phased instalments at agreed intervals with a final balance payable on completion.

After acceptance of the quotation by the Client, any changes or additions to the design or materials will be discussed and agreed by both parties, including any effect on cost of the project. Client additions to works outside of those covered by the initial quotation will be subject to additional cost.

In the event of any increase in costs due to factors outside the Company’s control, the Client will be notified of any change in price prior to undertaking any work.

2. General conditions:

The Company will be responsible for the safe storage and positioning of equipment and materials while on site.

The Company will take all reasonable steps to minimise environmental disturbance and will remove excess materials from site upon completion of the work. All waste will be disposed of responsibly.

Unless otherwise agreed, all materials will be delivered to site.

Any and all materials purchased or manufactured by the Company as part of the project shall remain the property of the Company until payment for the project has been received in full.

The Client will provide mains electricity and water on site, the cost of which will be borne by the Client.

The Client will allow access to the site within the agreed working hours and throughout the agreed duration of the project.

Any quotation provided assumes that ground conditions on site are suitable and that no hidden obstacles will be encountered during the work, with no other adverse conditions such as rock, excess water or other unforeseen circumstances. In the event of such adverse conditions encountered, the Company reserves the right to extend the duration of works and/or charge for any additional works or time spent in addressing these issues.

3. Consents and permissions:

The Client is responsible for obtaining any necessary consents and permissions for the implementation of the work from the relevant authorities or affected parties (for example neighbouring landowners), and for ensuring that the implementation of the work complies with all applicable laws, unless otherwise agreed with the Company.

4. Intellectual property:

All original designs, specifications, drawings and any other written material produced by the Company during the planning and completion of the project shall remain the property of the Company.

For terms relating to photographs of site and personal information , please see our Privacy Policy at https://erlagardenjoinery.co.uk/privacy-policy

5. Duration of work:

The Company will provide the Client with an estimate of the likely duration of the project. Any dates or timescales given are approximate.

The Company shall not be liable for any delay or failure to perform any of its obligations under this agreement if the delay or failure arises from events or circumstances beyond its reasonable control, including but not limited to ‘acts of God’, strikes, accidents, war, fire, breakdown of plant or machinery, shortage or unavailability of materials, adverse weather conditions or adverse or difficult site conditions.

6. Warranty:

All works are guaranteed against defects for 12 months post completion in which time the Company will, subject to survey, repair or replace any defective work. 

Any third-party products and materials supplied by the Company shall be subject to the manufacturers' own guarantees, which the Company will assist in pursuing as required. Copies of said manufacturers' guarantees can be provided on request.

The Client shall be responsible for all the ongoing maintenance of any materials used, supplied or manufactured by the Company following completion of the project.

POSTSAVER products are subject to POSTSAVER UK's terms and conditions as detailed here

7. Changes to contract and terms:

The Company shall be entitled to amend and update these Terms and Conditions periodically.

8. Governing law and jurisdiction:

This Agreement is governed by the laws of England, and is subject to the exclusive jurisdiction of the English Courts.

Except in the case of death or personal injury caused by the Company’s negligence, the entire liability of the Company under or in connection with this Agreement shall not exceed the contract price.

If any provision of this Agreement is declared by any judicial or other competent authority to be unenforceable, the remaining provisions of this Agreement will remain in full force and effect.

9. Entire Agreement:

This Agreement constitutes the entire Agreement between the parties and supersedes all prior agreements. In the event of a conflict between these Terms and Conditions and any quotation, unless otherwise specified, the terms of the quotation shall prevail.

Last updated 9th February 2026